Refund policy

WITHDRAWAL, RETURNS AND REFUNDS POLICY

Version: 29 October 2026

1. OUR PRINCIPLE

We want you to make a considered choice of clothing and be happy with your NUVELLISE order.

For ordinary online purchases, Swiss law generally does not provide a general statutory right of withdrawal or return simply because you have changed your mind.

NUVELLISE therefore generally does not grant a general voluntary right of withdrawal or return for goods that are free from defects and correctly delivered, unless expressly stated otherwise for the relevant product.

Your statutory rights for defective or incorrectly delivered goods remain unaffected.

2. CHANGING OR CANCELLING AN ORDER

We start processing your order as promptly as possible.

If you notice an error immediately after ordering or would like a change, please contact us as soon as possible at: info@nuvellise.ch.

As long as an order has not yet been processed or prepared for shipping, we will gladly try to make a change or cancellation possible.

Once processing or shipping has begun, however, a change or cancellation may no longer be possible.

3. DAMAGED, DEFECTIVE OR INCORRECTLY DELIVERED ITEMS

The quality of our clothing matters to us.

If an item is damaged, defective or incorrectly delivered, please contact us as promptly as possible after receipt at: info@nuvellise.ch.

If possible, please send us:

your order number;
a brief description of the problem;
clear photos of the item, where helpful for assessment.

We will review your concern and, where a complaint is justified, seek an appropriate solution, such as replacement, repair or refund.

Statutory warranty rights remain reserved.

4. RETURNS

Please do not return products without contacting us first.

If a return is necessary, we will provide the information needed for the next steps.

Returns are sent by prior arrangement to:

NUVELLISE
c/o SpeedGamer Touhami
Chavezstrasse 31
3006 Bern
Switzerland

Where a defective or incorrect delivery is confirmed, NUVELLISE covers the necessary costs of a return requested by us.

If a voluntary return option is expressly offered for a particular product, the conditions stated for that product or in the relevant offer apply.

5. PERSONALISED PRODUCTS

Personalised clothing or clothing designed specifically to a customer's wishes is made individually for you.

There is therefore no voluntary right of return or exchange for personalised products that are free from defects.

Statutory claims relating to defects, damage or incorrect fulfilment of the order remain unaffected.

6. REFUNDS

If a refund is agreed following review of a justified concern, it is generally issued through the original payment method.

We initiate the refund as quickly as possible. Depending on the payment provider or bank, it may then take a few additional days for the credit to appear.

For TWINT payments and other payments processed through Shopify Payments, the refund is issued through the relevant original payment method.