Shipping policy

SHIPPING POLICY

Version: 29 October 2026

1. DELIVERY AREA

NUVELLISE currently delivers within Switzerland.

Orders can be delivered to valid delivery addresses in Switzerland.

2. SHIPPING COSTS

The applicable shipping costs and any free shipping offered are shown for the relevant product or during the ordering process.

The shipping costs for an order are displayed transparently in the online shop and are visible at checkout before the order is completed at the latest.

The total shown at checkout includes all costs charged by NUVELLISE for the order.

NUVELLISE does not charge additional shipping or handling fees after the order has been completed.

3. PROCESSING AND DELIVERY TIMES

Processing, production and shipping times can vary by product, production partner and delivery address. If an item is made or printed after an order is received, the necessary production time must be included in the delivery time. Business days are Monday to Friday, excluding public holidays.

We aim to dispatch your order as reliably and carefully as possible.

Estimated delivery times are shown in the online shop, with the relevant product or during the ordering process.

Unless expressly stated otherwise, delivery times are estimates. They may vary, particularly due to high demand, seasonal workloads, transport routes or exceptional events.

If an order is significantly delayed, we will endeavour to inform you as early as possible.

4. SHIPPING AND FULFILMENT

NUVELLISE works with Printify and selected printing, shipping and logistics partners to print products, process orders and dispatch them.

Depending on the product and availability, an order may be shipped directly by one of our fulfilment partners. Some dispatch locations may be outside Switzerland.

Regardless of the dispatch location, NUVELLISE remains your point of contact for your order.

5. CUSTOMS, IMPORT DUTIES AND CLEARANCE COSTS

We want to avoid unexpected additional costs at delivery.

Where import duties, customs clearance costs or similar mandatory fees arise when an order is shipped internationally, NUVELLISE generally covers them unless expressly and transparently stated otherwise before the order is completed.

If a carrier nevertheless unexpectedly requests such a fee on delivery, please contact us at info@nuvellise.ch and, if possible, send us the relevant receipt.

We will review the case and seek an appropriate solution for justified additional import or customs clearance costs.

6. TRACKING

Our orders are shipped with tracking.

As soon as a tracking number is available for your order, you will receive the relevant shipping information.

Please note that after a tracking number is created, it may take a little time for the carrier's first transport updates to appear.

7. MULTIPLE SHIPMENTS

In some cases, products in an order may be dispatched from different warehouses or by different fulfilment partners.

An order may therefore arrive in several parcels, possibly on different days.

This split does not incur additional shipping costs beyond those already shown at checkout.

8. DELAYED OR MISSING SHIPMENTS

If an order is significantly beyond the stated delivery time or tracking has not been updated for a prolonged period, please contact us at: info@nuvellise.ch.

We will check the shipping status and, where necessary, clarify the matter with the responsible shipping or logistics partner.

Please include your order number if possible so that we can identify your request quickly.

9. DELIVERY ADDRESS

Please check your delivery address carefully before completing your order.

If you notice an error immediately after ordering, please contact us as soon as possible at info@nuvellise.ch.

As long as the order has not yet been processed or dispatched, we will gladly try to correct the address.

Once shipping has begun, changing the delivery address may no longer be possible.

If an incorrect or incomplete delivery address supplied by the customer causes additional shipping costs for a further delivery, these may be charged to the customer provided the error was not caused by NUVELLISE.

10. DAMAGED OR INCORRECT SHIPMENTS

If your order arrives damaged, a product is missing or the wrong item has been delivered, please contact us as promptly as possible at: info@nuvellise.ch.

A brief description and, where appropriate, photos help us review your concern quickly.

Further information is available in our withdrawal, returns and refunds policy.